Frequently Asked Questions

Jays Worldwide Limited offers six core logistics services: Air Freight, Sea Freight (FCL & LCL), Haulage (nationwide road transport), Courier Services (DHL & UPS), Export to UK, and Customs Clearance. We handle both import and export operations for businesses and individuals across Nigeria and globally.

You can request a free, no-obligation quote through our online quote form, by sending an email to jaysworldwidelimited@gmail.com, via WhatsApp on 07035659686, or by calling us directly. We respond to all quote requests within 24 hours with a detailed, itemized quotation.

Yes. We offer comprehensive marine cargo insurance for all shipping modes — air, sea, road, and courier. Insurance is calculated on the declared commercial value of your goods. We strongly recommend insuring all international shipments. Please inform us at the time of booking to include coverage in your quotation.

Absolutely. We provide full import and export logistics services including customs clearance for both directions. Our team is experienced with Nigerian Customs Service (NCS) requirements for imports and exports, as well as international compliance standards for destinations including the UK, Europe, USA, and Asia.

Yes. Jays Worldwide Limited is fully registered and licensed to operate as a freight forwarding and logistics company in Nigeria. Our customs team includes licensed customs brokers registered with the Nigerian Customs Service. We are also an authorized agent for DHL and UPS courier services.

Yes. We serve both individuals (personal effects, gifts, parcels) and businesses of all sizes — from small importers to large corporations. Whether you're sending a package abroad or managing a large commercial shipment, we have a solution that fits your needs and budget.

Transit times vary by mode and destination:

• Air Freight: 1–7 business days
• Sea Freight: 15–45 days (depending on destination)
• DHL/UPS Express Courier: 2–5 business days
• Road Haulage (domestic): 1–3 days based on distance

We provide specific transit time estimates when processing your quote or booking.

Yes. We provide tracking information for all shipment types. Courier shipments (DHL/UPS) come with online tracking numbers from day one. For air and sea freight, we provide regular status updates via WhatsApp or email and can share carrier tracking links. Our team is always available to give live status updates on your cargo.

In the event of damage, notify us immediately with dated photographs and a written description. If your cargo is insured, we will guide you through the claims process. We maintain strict cargo handling protocols to minimize damage risk. All claims are handled promptly and professionally with the relevant insurance underwriter.

Yes. We offer full door-to-door delivery for air freight, courier services, and haulage. For sea freight, we offer port-to-port and door-to-door depending on the destination. Our team coordinates pickup at origin and final delivery to the consignee's address globally.

Globally prohibited items include: narcotics and illegal substances, explosives and weapons, counterfeit goods, live animals (without special permits), certain chemicals, and cash. Specific carriers have additional restrictions. Please contact us before shipping any regulated, perishable, or unusual cargo so we can advise on requirements.

Air freight transit times from Nigeria: UK/Europe 2–4 days, USA 3–5 days, Asia 4–6 days, Middle East 2–3 days. Express services can deliver to major hubs within 24–48 hours. Transit time excludes weekends, public holidays, and customs clearance time at destination.

Air freight is charged on the higher of actual weight or volumetric (chargeable) weight. Volumetric weight = (Length × Width × Height in cm) ÷ 6000. Other factors affecting cost include: destination, service level (express vs standard), commodity type, fuel surcharges, and handling fees. We provide fully transparent, itemized quotations.

Yes. Air freight is ideal for perishables including fresh produce, flowers, seafood, and pharmaceuticals requiring cold chain management. We work with specialized cool chain cargo handlers and temperature-controlled aircraft holds to maintain product integrity throughout transit.

Key air freight export documents include: Air Waybill (AWB), Commercial Invoice, Packing List, Form NXP (for Nigerian exports), Shipper's Letter of Instruction, and any commodity-specific permits. Our team assists with preparing and verifying all documentation before shipment.

FCL (Full Container Load) — Your cargo occupies an entire 20ft or 40ft container exclusively. Best for large shipments (10+ CBM), providing better security, faster transit, and lower per-unit cost at scale.

LCL (Less than Container Load) — Your cargo shares container space with other shippers. Ideal for smaller volumes (under 10 CBM), with costs based on actual cargo volume. More economical for smaller businesses.

Approximate transit times from Nigerian ports:

• UK / Europe: 20–30 days
• USA East Coast: 25–35 days
• USA West Coast: 35–45 days
• Asia (China/India): 30–40 days
• Middle East: 20–28 days

Transit times vary by vessel schedule and routing. We provide exact sailing dates and ETAs at booking.

We operate primarily from Apapa Port and Tin Can Island Port in Lagos — Nigeria's busiest sea ports. We also handle shipments through Onne Port (Rivers State) and Calabar Port. Our haulage team provides container collection from all these terminals.

Required documents for sea freight imports into Nigeria include: Bill of Lading, Commercial Invoice, Packing List, Combined Certificate of Value and Origin (CCVO), Form M, Pre-Arrival Assessment Report (PAAR), and regulatory certificates (NAFDAC, SON, etc.) where applicable. Our team guides you through all requirements.

With complete documentation and an experienced broker, customs clearance typically takes 3–7 business days at Nigerian ports. Factors that can delay clearance include: incomplete documents, physical examination of cargo, regulatory agency holds (NAFDAC, SON), or payment queries. Our team actively pursues expedited clearance on every shipment.

Form M is a mandatory import document for goods entering Nigeria above the regulatory value threshold. It is opened through a commercial bank before the goods are shipped and covers the terms of payment for the import. Without Form M, your goods cannot be cleared through Nigerian Customs. We assist importers with the Form M application process from start to finish.

PAAR (Pre-Arrival Assessment Report) is a mandatory Nigerian Customs document generated by a licensed customs agent using the Risk Assessment System (RAS) before cargo arrives. It determines the applicable duty and identifies whether goods will be subject to physical examination. Our customs team processes PARRs on your behalf promptly once shipping documents are received.

Yes. We are experienced in managing all regulatory agency clearances including: NAFDAC (food, drugs, cosmetics, chemicals), SON Standards Organization, NESREA (environmental/chemical compliance), NAQS (agricultural products), and DPR (petroleum products). We advise clients on required certificates before shipment to avoid delays at port.

Nigerian import duties are calculated on the CIF (Cost + Insurance + Freight) value of goods using the applicable tariff rate from the ECOWAS Common External Tariff (CET). Additional levies may include VAT (7.5%), CISS levy (1%), ETLS levy, and port charges. We calculate and advise on all applicable costs before shipment to avoid surprises.

Yes. Jays Worldwide Limited is an authorized agent for both DHL Express and UPS courier services. This means you benefit from the full DHL and UPS global networks, tracking systems, and guaranteed service levels — while enjoying the personalized service, local expertise, and competitive pricing that comes from working with us directly.

Once your parcel is collected, you will receive a tracking number via email or SMS. You can track your parcel in real time on the DHL website (dhl.com) or UPS website (ups.com) using this number. You can also contact our team directly via WhatsApp or phone for tracking assistance and status updates at any time.

DHL Express accepts individual packages up to 70kg. UPS accepts packages up to 70kg per piece. For heavier or bulkier items, we recommend our air freight or sea freight services which have no per-piece weight limit. Contact us for the best recommendation based on your specific package dimensions and weight.

Yes. Document courier is one of our most popular services. We handle legal documents, contracts, passports, visa applications, financial documents, and business correspondence. Documents sent via DHL or UPS typically arrive within 2–4 business days to the UK/Europe and 3–5 days to North America.

Essential documents for Nigeria–UK exports include: Commercial Invoice (with full goods description and value), Packing List, Bill of Lading or Air Waybill, Certificate of Origin, Form NXP (Nigerian export declaration), and any commodity-specific permits or health certificates. For goods subject to UK import controls, additional HMRC documentation may be required. Our team prepares and verifies all documents.

Nigeria to UK transit times: Air freight: 3–7 business days. Sea freight: 20–30 days. For urgent shipments, we recommend air freight. For large or heavy cargo where cost is priority, sea freight is more economical. We can also offer a mixed solution for different cargo types in the same consignment.

UK import duties depend on the commodity HS code, declared value, and applicable UK Global Tariff rates. Some goods may benefit from reduced or zero duty rates under specific trade frameworks. VAT (20%) is generally applicable on all imports above the £135 threshold. Our team advises on applicable duty rates and ensures full HMRC compliance for your UK consignments.

Yes. Through our UK agent network, we arrange last-mile delivery to any address in England, Scotland, Wales, and Northern Ireland following port arrival and customs clearance. Delivery timelines within the UK are typically 1–3 business days after customs release.

We accept the following payment methods: Bank transfer (NGN and USD accounts), online payment via bank transfer reference, and corporate cheques for verified business accounts. For regular clients, we offer credit account arrangements with agreed payment terms. Contact us to discuss payment options that work for your business.

Our standard freight quotes cover logistics costs (ocean/air freight charges, handling, documentation, and agency fees). Customs duties, government levies, and port charges are generally quoted separately as they depend on the nature and value of the goods. We always provide a full cost breakdown including estimated duties on request so you have complete visibility before shipping.

Yes. We offer preferential rates for clients with regular or high-volume shipping needs. This includes dedicated account management, priority handling, and negotiated carrier rates. Contact our business development team to discuss a tailored logistics agreement for your company.

No. Transparency is one of our core values. Every quote we issue is fully itemized showing all freight charges, handling fees, documentation costs, and any applicable surcharges. We discuss all potential additional charges (such as port congestion surcharges or examination fees) upfront so you are never surprised by unexpected costs.